Tuesday, February 20, 2007

Troubleshoot Workflow EMAIL (SMTP Server) issues.

Many time End users get an Error message : Unable to Send Email, Invalid ID, while saving the page. This usually means some kind of issue while sending email from your appserver or batchserver using the SMTP Server. The error message is not correct and to get the exact reason, why send email is failing, you need to add/Update the following in your appserver configuration (PSAPPSERV.CFG) or batch server Configuration (PSPRCS.CFG) under SMTP Settings.

SMTPTrace=1

1 means enabled, 0 - Disabled. This setting is sometimes not present in PSPRCS.CFG. You have to add it manually opening the file. This setting is dynamic and does not require reboot of the Server, which is very good for troubleshooting in production environments.

Once turned on, it will generate Trace file SMTP.LOG in LOGS Folder under $PS_HOME/tools/appserv/DOMAIN for Appserver and $PS_HOME/tools/appserv/prcs/DOMAIN for Batchserver.

Open SMTP.LOG and fix the issues logged in it. This will make your users to save the page.

4 comments:

syd said...

I am trying to figure out the directory path for the following cfg files but running out of luck: psappserv.cfg and psprcs.cfg.

I remember it should be in ps home/appserv/

couldn't find there. any help?

syd said...

I am trying to find the directory path for the following two cfg files: appserver configuration (psappserv.cfg) or batch server Configuration (psprcs.cfg)

I know that it should be in /ps_home/appserv/

But i couldn't find or looking at wrong place.. any help?

srujanpradeep said...

the actual path is /ps_home/appserv/domainname/psappserv.cfg

for prcs /ps_home/appserv/prcs/domainname/psprcs.cfg

srujanpradeep said...

the directory path for the following two cfg files: appserver configuration (psappserv.cfg) or batch server Configuration (psprcs.cfg)
is /ps_home/appserv/domainname/psappserv.cfg

for batch is

/ps_home/appserv/prcs/domainname/psprcs.cfg