Installation directory is corrupt, could not find uninstaller: XMLPReportingTools4WordSetup.msi!

User is getting the following message after the reboot of the PC and trying to install BI Publisher (XML Publisher) on previously installed installation. User has deleted the original folder, and now unable to complete the Installation by running BIPublisherDesktop.exe. The installer first tries to uninstall and it fails because it count not find the original .msi file.

Solution

The uninstall information is located under 2 places.

“ C:\Program Files (x86)\InstallShield Installation Information” .

C:\Program Files (x86)\InstallShield Installation Information\{CF76FCE2-995F-479B-A004-1B67DFC7E80D}.

and under the following registry Key. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CF76FCE2-995F-479B-A004-1B67DFC7E80D}

Renaming the registry key to {CF76FCE2-995F-479B-A004-1B67DFC7E80D}.orig and rebooting the machine fixed the issue. Without rebooting, you may get a message Close the Word.

See the registry screenshots

Location of msi file

"C:\Program Files (x86)\Oracle\BI Publisher\BI Publisher Desktop\DotNetInstallFiles\XMLPReportingTools4WordSetup.msi"

This issue was happening on Windows 7 64 bit machine.

On Oracle Support following resolution is listed, but it does not resolved the issue

BI Publisher Errors ActiveX Component Can't Create Object and Installation Directory is Corrupt [ID 1088097.1]