Monday, January 26, 2015

(NET.334): Tuxedo cannot find the service RunAeAsync2. Make sure the application server advertising this service is booted.

If your users are calling and telling you that App engine processes are remaining in initiated status for longer time ( > 5 minute) and you observe the following message. (Assuming PSAESRV is configured)

in the $PS_CFG_HOME/appserv/prcs/<domain>/LOGS folder for SCHDLR_MMYY.LOG you will see the message

(NET.334): Tuxedo cannot find the service RunAeAsync2.  Make sure the application server advertising this service is booted.

To see all files that has this message

grep NET.334 SCHDLR*.LOG | cut -d : -f 1 | sort -u

Please note the number at the end of RunAeAsync. It could be 1 thru n depending on number of PSAESRV configured. What this message means that the PSAESRV and number at the RunAeSync is not running for e.g. in this case PSAESRV that provides service RunAeSync2 is not running.

You will also see in the same folder for TUXLOG.MMDDYY the following message!restartsrv.16887.414156544.-2: server AESRV/2: CMDTUX_CAT:1684: ERROR: Application initialization failure!restartsrv.16887.414156544.-2: server AESRV/2: CMDTUX_CAT:587: INFO: Cannot restart server, scheduling for cleanup



What this means is that for some reason PSAESRV has crashed and Tuxedo restart process is not able to restart PSAESRV process.

You have 2 option 2 fix the issue.

Option 1 : Shutdown and Restart the server

Option 2: Manually start the PSAERV process using command line without shutting down and restarting the server.

Option 2 is preferred, if you have other PSAESRV processes running in process monitor that will be killed if you try to stop the process scheduler.

Start PSADMIN (cd $PS_HOME/appserv; ./psadmin)

Select 2 for process Scheduler

Select 1 for Administer a domain

Select 1for appropriate Process Scheduler Domain

Select 5 for TUXEDO command line (tmadmin)


boot -g AESRV -i 1

(Change -I 1 to appropriate number for PSAESRV process that crashed Determined from the number at the end of RunAeSync).

Observed this issue in PeopleTools : 8.53.12 and Linux : Red Hat 6.3 64 bit.


Charlie said...

I'm seeing this same issue with same PTools patch level. I'm wondering if you've seen this issue resolved by a PTools patch, or have any further experience with it?

Ketan Kothari said...

Hi Charlie
As stated in the post, I see this happening randomly at my tools patch level. I have no experience with higher patch level. I just keep monitor server processes using a script and manually restart the crashed tuxedo process using command line. If you want the fix, you will need to open a support case with Oracle Peoplesoft and they can tell if this issue is resolved in newer Peopletools release or not.