Monday, April 13, 2015

Running a BI Publisher Report from an online page logs user out of PIA

When user runs a BI Publisher Report from an online PIA page by clicking a button and this report is based on a Query, user sees the below message.

An error has occurred. You may attempt to sign in again. If your attempt fails, please contract your System Administrator.
Please make sure Webserver and Appserver are up. null


In the Appserver Log, we see the error

PSPAL: Abort: Unexpected signal received
PSPAL: Abort: Location: /vob/peopletools/src/pspal/exception_sigaction.cpp:494: RecoverableSignalHandler
PSPAL: Abort: Generating process state report to /opt/test/psft/pt/8.53/appserv/prd/LOGS/PSAPPSRV.10742/process_state.txt

Inside the process_state.txt, we see that RuntoFile is actually generating the exception and killing the appserver thread.

#2  0x00007f7012a8f224 in PSPAL::DumpProcessState::GenerateAbortDiagnostics(char const*, PSPAL::ExceptionContext*) () from /opt/test/tools/bin/    #3  0x00007f7012a8386b in PSPAL::Abort(char const*, char const*, int, char const*, PSPAL::ExceptionContext*) () from /opt/test/tools/bin/
   #4  0x00007f7012a89191 in PSPAL::SigactionSignalHandler::RecoverableSignalHandler(int, siginfo*, void*) () from /opt/test/tools/bin/
   #5  0x00007f7012a89a65 in PSPAL::SigactionSignalHandler::SignalHandler(int, siginfo*, void*) () from /opt/test/tools/bin/
   #6  0x00007f6ff6e15f12 in os::Linux::chained_handler(int, siginfo*, void*) () from /opt/test/tools/jre/lib/amd64/server/
   #7  0x00007f6ff6e1bbf6 in JVM_handle_linux_signal () from /opt/test/tools/jre/lib/amd64/server/
   #8  <signal handler called>
   #9  0x00007f700f03619f in QpmEnd () from /opt/test/tools/bin/
   #10 0x00007f70088b7815 in CPSQuery::CleanupQueryExecution(void*, void*) () from /opt/test/tools/bin/
   #11 0x00007f70088fa777 in CPSQuery::RunToFile(IPSRecBuf*, wchar_t const*, int, int) () from /opt/test/tools/bin/
   #12 0x00007f70088c28fc in _IPSQuery::InvokeMethod(wchar_t const*, IPSApiVariant*, IPSApiVariant**, int) () from /opt/test/tools/bin/

Resolution: Please determine the Records used in PeopleSoft query that is used in BI Publisher Report definition. Please make sure that this record is added to permission list that belongs to the user running this report using Query tab in permission list component and accessing the Access group link. Once the permission list is modified add the permission list to the Role that is assigned to user if not already added. This resolves the issue. Noted this in PT 8.53.12.

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